According to Portny, Mantel, Meredith, Shafer, Sutton, & Kramer (2008) the ability to communicate is a critical skill for project managers. This week’s blog assignment was to reflect on three variations of a message delivered in three modes: email, voicemail, and face-to-face (actually a video message). After viewing the message in the three forms we were to consider the following and provide a brief synopsis (Laureate Education Inc., n.d.a):
- How did your interpretation of the message change from one modality to the next?
- What factors influenced how you perceived the message?
- Which form of communication best conveyed the true meaning and intent of the message?
- What are the implications of what you learned from this exercise for communicating effectively with members of a project team?
E-mail (Written Text)
Of the three modes, I found the message in text form conveyed the purpose and intent of the message, enough so that I would have responded with an ETA. The message was clear and concise and I perceived the urgency in the message.
I will be honest I would have listened for a while, then hung up and called her back to find out what she wanted or depending on how close she was, I would have just walked to her office or cube. I have done this many times in the past and would continue to do so. Of the three modes, I find this the least effective.
Face-to-Face (video message)
To me this example was a taped video message not a ‘live’ face-to-face conversation. As such, I would treat this about the same as the voicemail message, and would end up calling her back. But in reference to the message, the video displayed a sense of informality without a sense of urgency.
My view is that any confusion to the message was the message itself, not the delivery methodology. The message should be clear and concise and delivered with a purpose, no matter what mode the message is sent in (Laureate Education, Inc., n.d.). With video and voice messaging, Portny et al. (2008) suggest all messages should be confirmed in writing to reduce chances of misunderstanding.
As far as the future, video communication and communicating through social media is certainly becoming the norm; this would be the main area I would need to adapt to communicate more effectively with others in the future. To minimize the chances for misunderstandings, project managers be adept at “sharing the right messages with the right people in a timely manner” (Portny et al., 2008, p. 367).
Carr provides a light-hearted video on Project Management that ties in nicely with this weeks topic of how poor communication can lead to project failure!
Laureate Education Inc. (Producer). (n.d.). Communicating with stakeholders [Video file]. Retrieved from https://class.waldenu.edu
Laureate Education Inc. (Producer). (n.d.a). Blog assignment: Communicating effectively [Course Resources]. Retrieved from https://class.waldenu.edu
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc. [Kindle Edition]. Retrieved from http://www.amazon.com.