According to Covey (2004), organizations are in a permanent whitewater, were the environment is continually changing. Bligh suggests change is a constant; an evolutionary aspect of organizational life, caused by internal (downsizing, process changes, etc.) and/or external (new laws, regulations, competitors, etc.) pressures (Laureate Education, Inc., n.d.). To survive in the ever changing world, successful organizations are able to create environments that foster innovation and change (Reiter-Palmon, Herman & Yurkovich, 2007; Laureate Education, Inc., n.d). While internal and external factors act as a catalyst for change (Laureate Education, Inc., n.d.), innovation occurs, in part, as a result of pre-existing threat or demands from the external environment (Rieter-Palmon et al., 2007). For example, health systems in US have been mandated to have operable EHR systems in place by 2014 (Cover, 2010).
Harper and Glew (2008) suggest effective leaders/change agents are able to create an environment of ongoing learning and innovation. This involves empowering employees and instituting a learning culture throughout the organization (Schermerhorn, Hunt, & Osborn, 2008). As we have learned through this course, changing culture is no easy task; it is an inherent human trait to resist change. According to Schein (as cited in Rogers & Meehan, 2007) the challenge is unfreezing behaviors and creating the motivation to change “so that employees can learn new behaviors, and then “re-freeze” those behaviors over time” (p. 2). In addition change agents should have knowledge the organization’s cultural background, the politics, structural rules and procedures (Laureate Education, Inc., n.d.). There is several ways organizations institute learning, including formal and informal mentorship and continuous generation and implementation of new ideas (Laureate Education, Inc., n.d.).
Cover, M. (2010, October 04). Hhs: Government-mandated electronic health records need ‘not’ include cancer diagnoses–as opposed to obesity ratings. Retrieved from http://cnsnews.com/news/article/hhs-government-mandated-electronic-health-records-need-not-include-cancer-diagnoses
Covey, S. R. (2004). The 8th Habit: From effectiveness to greatness. Kingsway, London: Simon & Schuster.
Rogers, P., & Meehan, P. (2007). Building a winning culture. Business Strategy Series, 8(4), 254–261. ABI/INFORM Global database Document ID: 1562679291.